Customer centricity is key to success
Asking engaging questions, challenging your customer’s point of view, placing your cold-call at the right moment in time are all sales tactics that are no longer good enough to build winning relationships with your B2B customer long-term. Genuinely caring about your customer’s needs, identifying how to best compete for their business, thriving to continuously improve, responding to their requests promptly are the essentials behaviors that will make you win your B2B customer consistently. It is these behaviors that constitute the so important customer centricity mindset.
In this webinar we will explain the basic principles on how to build your customer centricity mindset with confidence. We will show you how it can be used to form winning business relationships with your B2B customer.
Understand
why customer centricity is so important in succeeding as sales professional today.
Dive
into the 5 simple steps you can take today to embark onto your journey of true customer centricity.
Learn
about the skills you can acquire to think and act in a customer centric way consistently and successfully.
Your presenter
Jens Hentschel
Founder of FIVIS
B2B relationship enthusiast. Inventor of FIVIS. 15 years of experience in various procurement leadership roles for companies such as Procter & Gamble, KFC and others.
Hear from a procurement professional why a customer centric mindset is the key to succeed in creating value with your B2B customer.
Register now
Register for the webinar “How to build a customer centricity mindset in 5 simple steps” and learn how you can build winning relationships with procurement with confidence.
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