What company leaders want from modern procurement teams is to step up to unleash the company’s competitive value that lies in its supply chain. Your CEOs and CFOs seek buyers to become that challenging commercial advisor that knows company needs and end-consumer requirements inside out, that is able to link internal needs with external supplier capability quickly, that readily identifies and leverages opportunities amongst external business partners, and supports achieving company goals sustainably and profitably. A paradigm shift that is not achieved by yet introducing another RFP automation tool or negotiation training. What is required is a mindset change amongst procurement professionals. Delivering savings will no longer give you the promotion and recognition. Customer centricity is the key to success for modern procurement teams to become that commercial advisor their stakeholders are longing for.

about the concept of customer centricity and its importance in driving procurement excellence.

how you can start to think and act in a customer centric way by learning about the 5 simple steps of customer centricity.