Customer-first
procurement
The Challenge
Never has procurement managed so much complexity as today.
Never have internal pressures to deliver been greater.
Never have external supply chain shocks been more intense.
Stakeholder Pressure
Supply Chain Pressure
Stakeholder Pressure
Supply Chain Pressure
To succeed in this new reality procurement needs a buying overhaul.
The Solution
The customer-firstprocurement mindset.
The FIVIS approach transforms procurement from a cost function into the commercial consultant your business needs.
Leave old behaviors behind. Focus unapologetically on what matters most: your customers and their needs.
Five new habits that take you from process gatekeeper to business partner.
#1 Habit: Stop simply thinking in spend categories and savings targets.
Buy customer-first. Know your stakeholders inside and out, immerse yourself in their reality, and proactively consult them on what they need to win.
#4 Habit: Engage your internal and external customers on their terms.
Link stakeholder relationships across company boundaries to drive value that lasts.
#5 Habit: Know your goals and what success looks like — beyond savings
Be deliberate in every category, every supplier relationship, every stakeholder engagement. Procurement that only measures cost will only ever be valued for cost.
#2 Habit: Stop being complacent.
Compete to become better every single day. Know where you stand against the best in your field. Act strategically and decisively — because procurement without a strategy is procurement that gets bypassed.
#3 Habit: Feel accountable to improve status quo.
Don’t just react to feedback – challenge the here and now proactively. Own your agenda to improve and take customer and supplier relationships to the next level.
#1 Habit: Stop simply thinking in spend categories and savings targets.
Buy customer-first. Know your stakeholders inside and out, immerse yourself in their reality, and proactively consult them on what they need to win.
#4 Habit: Engage your internal and external customers on their terms.
Link stakeholder relationships across company boundaries to drive value that lasts.
#5 Habit: Know your goals and what success looks like — beyond savings.
Be deliberate in every category, every supplier relationship, every stakeholder engagement. Procurement that only measures cost will only ever be valued for cost.
#2 Habit: Stop being complacent.
Compete to become better every single day. Know where you stand against the best in your field. Act strategically and decisively — because procurement without a strategy is procurement that gets bypassed.
#3 Habit: Feel accountable to improve status quo.
Don’t just react to feedback – challenge the here and now proactively. Own your agenda to improve and take customer and supplier relationships to the next level.
Why Us
“We built the FIVIS customer-centricity model in 2010 as buyers. We realized that if procurement wanted to drive competitive advantage — not just savings — we had to become customer-centric in how we managed our internal and external stakeholders.
That was not a nice to have. It was the only way to win.
Now we bring that same proven approach to your procurement teams. Five habits that change how they think, act, and deliver, every single day.”
Why Us
Our training journey to make you win.
We build your buying
Confidence
Why they love us
#thefounder
“We’re procurement professionals just like you.
And we’re not here to deliver yet another negotiation training that you don’t need.
Instead, we help you become what your stakeholders want: a truly customer-centric buyer who anticipates business needs and links them to the right supplier capabilities helping drive stellar company results and not just savings.
Let’s start your customer-first journey: become that business partner of choice and take your seat at the table.”
